Welcome. By accessing and using this website, as well as purchasing our products or services, you agree to the following terms and conditions. We recommend reading them carefully.

Our crystal singing bowls are instruments designed for meditation, sound healing, and personal well-being practices. Each piece may present slight variations in tone, appearance, or vibration, which are part of its natural character.

The information provided on this site is for informational purposes only and does not replace medical or professional advice.

All content on this site (texts, images, design, brand elements) is the property of The Root and may not be reproduced, distributed, or used without prior authorization.

Users agree to make appropriate use of the website and not to use it for unlawful activities or actions that may harm third parties.

By placing an order with The Root, you agree to these terms and conditions. They apply to all purchases made through our official channels.

By placing an order, the user confirms that all information provided is accurate and complete.

We reserve the right to refuse or cancel orders in the event of irregularities, pricing errors, or product availability issues.

Payments are processed through secure platforms. The Root does not store users’ banking or financial information.

Orders will be confirmed once payment has been successfully received.

We offer both domestic and international shipping.

Estimated delivery time for international orders is approximately 7 business days (Monday to Friday), once the order has been confirmed.

Shipping costs are calculated based on the weight, dimensions, and destination of the order, and are displayed before completing the purchase.

Delivery times are estimates and may vary due to external factors. We are not responsible for delays caused by shipping carriers or circumstances beyond our control.

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Note: Shipping costs are not included in the product price.

Due to the unique and handcrafted nature of our products:

• We do not offer returns if you change your mind after purchase.

• Exchanges are only considered in exceptional cases and must be agreed upon prior to placing your order.

This policy does not affect your legal rights in the event that a product arrives damaged or incorrect.

If you receive a damaged or incorrect item, you must notify us within 48 hours of delivery, providing evidence via email to:

theroot.soundhealing@gmail.com

We will arrange the appropriate solution, which may include a replacement or return depending on the case.

Consultations, sessions, and experiences are subject to availability and may require prior booking.

In the event of cancellations or rescheduling, you will be notified in advance.

The use of our products is the responsibility of the user. The Root is not liable for improper use of the products.

We reserve the right to update or modify these terms at any time. Any changes will be published on this page.

For any questions or further information, you can contact us at: theroot.soundhealing@gmail.com